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Using Virtual Reality to Enhance Technician Troubleshooting Training

Writer's picture: Kirstin JohnsonKirstin Johnson

Updated: Apr 18, 2024

This prototype represents an initial iteration of a desktop virtual reality training program designed to learn best practices for troubleshooting refrigeration cases and systems.


Tools: CenarioVR and Audacity



Click on the image to experience this training.

Learning Objectives:

  • Identify common technical issues within refrigeration cases.

  • Apply systematic troubleshooting techniques to diagnose technical problems accurately.


Content Presentation and Technology This prototype was crafted using CenarioVR, leveraging a 360 GoPro camera to capture immersive visuals. Audio components were meticulously recorded and refined through Audacity. The content is delivered through video, imagery, and audio elements. This module will be delivered through the organization's LMS platform. This allows for flexibility and scalability throughout the organization.


Instructional Strategy

Part of a comprehensive module series, this project employs scenario-based learning to immerse refrigeration technicians in realistic situations encountered while servicing refrigeration cases in retail environments. Through this simulation, technicians can apply their expertise in a risk-free setting, honing their problem-solving abilities and leveraging their existing knowledge and experience.


Assessment Method

Throughout the simulation, technicians are guided with relevant information about the cases they're troubleshooting and are prompted to answer questions that inform their next steps. Immediate feedback reinforces learning and offers troubleshooting guidance, ensuring a dynamic and practical learning experience.


Instructional Model

The course was structured using the SAM (Successive Approximation Model) framework to expedite development within tight timelines, enabling efficient design iterations and rapid progress.


Reflection

Reflecting on my use of non-immersive reality training for technician troubleshooting, I acknowledge the effectiveness of this approach in providing practical, hands-on learning experiences. My goal is to enhance this training methodology by incorporating additional tools and objects that technicians can interact with, fostering skill development and promoting greater interactivity. By expanding the range of available resources within the training environment, I want to create more immersive and engaging learning experiences that better prepare technicians to tackle real-world challenges effectively.


Continued Learning

This project has demonstrated that I have much to learn regarding virtual reality training. Moving forward, I focus on collaborating closely with our technicians to develop a training environment replicating everyday work conditions. I am committed to advancing my expertise by pursuing a certification in creating virtual reality training solutions, with plans to attend the DevLearn conference later this year.

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